CONTACT US
ALL CONTACT E-MAILS
General Information, Inquiries, Suggestions, Commendations info@goldlotus.us
Customer Service/Order Inquiries customerservice@goldlotus.us
Privacy Policy, Legal and TOS Inquiries legal@goldlotus.us
Inquiries for Placing International Orders internationalorders@goldlotus.us

Gold Lotus is always happy to be of service to you and kindly asks of our wonderful customers to please take a moment to reference to our informative sections listed below before contacting us:

 

Shipping, Privacy Policy, TOS (Terms of Service) and FAQ’s


General Information, Inquiries, Suggestions and Commendations can be submitted to info@goldlotus.us

Business Hours of Operation

Monday-Thursday 10:00 a.m.-3:00 p.m. E.S.T.

Closed Friday, Saturday and Sunday

PLEASE BE ADVISED

Even if our business office is closed, you are always able to place orders online 24 hours a day, 7 days a week.

Please allow 1-2 business days for a response back to your e-mail inquiries excluding weekends & holidays.

BUSINESS HOURS, VACATION CLOSINGS AND U.S. LEGAL HOLIDAYS

THERE ARE TIMES DURING THE YEAR WHEN WE CLOSE FOR BUSINESS EVENTS, URGENT BUSINESS MATTERS, HOLIDAY FAMILY TIME, FAMILY EVENTS, VACATIONS OR EVEN A FAMILY EMERGENCY. WE WILL POST THESE DATES AS SOON AS POSSIBLE FOR OUR CUSTOMERS TO ENSURE THAT YOU ARE INFORMED AND UPDATED.

We are closed on all U.S. legal holidays so that we can spend time with our family and friends in addition to enjoying the holidays!

The Gold Lotus Business office will be closed on the following U.S. Holidays listed below:

New Year's Day **

Birthday of Martin Luther King, Jr.

Presidents' Day

Memorial Day

Independence Day

Labor Day Monday

Columbus Day

Veterans Day

Thanksgiving Day**

Christmas Eve & Christmas Day**

New Year's Eve & New Year's Day**

**Thanksgiving Day 2019:We will be closed at 12:00 p.m. Noon (EST) on Wednesday-November 27th the day before Thanksgiving Day, on Thanksgiving Day, the Day After Thanksgiving and the entire Thanksgiving Weekend (Saturday+Sunday)!

**Christmas Day 2019: We will be closed  on Friday December 20th, the entire Christmas Weekend (Saturday+Sunday), that Monday-December 23rd, Tuesday-December 24th and Christmas Day-December 25th!

** New Year’s Weekend 2019/New Year’s Day 2020: We will be closed on Friday December 28th, the entire New Year’s Weekend (Saturday+Sunday), that Tuesday-December 31st and Wednesday-New Year's Day-January 1st.

WINTER HOLIDAY BUSINESS HOURS (2019)

Orders can be placed online during our holiday break days. However, we will not be able to provide assistance by e-mail over the extended holiday weekends.

Closed: Thursday-November 28th (closing at 12:00 p.m. E.S.T. on Wednesday 11/27) through Sunday-November 25th

Orders received on or after November 27th will be processed and shipped as soon as possible after we re-open on Monday-November 26th.

Closed: Thursday - December 19th (closing at 12:00 p.m. E.S.T.) through Wednesday-December 25th

Orders received on or after December 19th will be processed and shipped when we re-open on Thursday- December 26th.

Closed: Friday, December 27th through Tuesday-January 2nd 2019  

Orders received on or after December 27th will be processed and shipped when we re-open on Thursday-January 2nd.

The Holiday season is a very busy time for us and while the Gold Lotus family works hard to continue our prompt shipping, it may take a few days longer to pack and ship orders.

The Holiday season is a very busy time for the U.S. Postal service. We have been told that Priority Mail can take 2 to 5 business days during the Holidays and even that is not guaranteed.

Christmas orders (shipped within the U.S.) placed and paid for before Midnight, E.S.T. on Friday, December 14th will be shipped no later than Monday-December 17th and should arrive in time.

Please understand, we have no control over the U.S. Mail. We are located in New York so depending on where your items will be shipped to you may want to order earlier!

International Customers: Mail delivery at times may be delayed in the U.S. and mail delivery is also affected by the local post offices in your country.  We cannot make any predictions as to the amount of time it will take for packages to arrive during the Christmas season. We cannot guarantee any arrival times. Please order VERY EARLY!

 

VERY IMPORTANT-PLEASE NOTE THE FOLLOWING:

Orders can be placed online during our holiday break days. However, please be advised that:

 

  • We will not be able to check e-mails nor provide assistance by e-mail over the extended holiday weekends.

  • Order changes or cancellations are not possible.

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